Frequently Asked Questions

List of answers
Which documents do I need to present when renting a car in the UAE?

The necessary documentation varies depending on your origin and whether you’re a resident or tourist when renting a car with Maasa Car Rental in the UAE. For UAE residents, the process is straightforward and efficient, requiring just four documents: passport copies, a residential visa, an Emirates ID, and a valid UAE Driving License. Tourists, on the other hand, need a slightly different set of documents, including a passport, a visa with an entry stamp, a valid driving license from their home country, and an international driving permit or international driving license. However, if you possess a GCC, US, UK, Canada passport, or certain other countries’ passports, you can use your home country’s license. To determine your eligibility for renting a car in Dubai, please ensure that your driving license is valid for driving in the UAE.

What kind of driving license is required to rent a car in the UAE?

When renting a car in Dubai or any other Emirate with Al Kefah Car Rental, you will need to possess either a valid UAE driving license or an international driving license, depending on whether you are a resident or a visitor. If your driving license is from one of the following countries, it is recognized and valid in the UAE:

Australia, Bahrain, Belgium, Canada (Quebec*), Croatia, Denmark, Finland, Germany, Greece, Ireland, Japan, Lithuania, Malta, Netherlands, Norway, Austria, Brazil, China, Cyprus, Estonia, France, Great Britain, Hong Kong, Italy, Kuwait, Luxembourg, Malaysia, New Zealand, Oman

If your country is not on this list, please ensure that you have a valid International Driving Permit (IDP).

For those without a driver’s license, Al Kefah Car Rental offers an excellent solution. Our professional drivers will ensure a memorable and safe driving experience no matter which car you rent. This way, you can relax and enjoy the scenery while exploring the city.

What is not included in the car rental price with Al Kefah Car Rental?

Certain elements are not covered by the car rental fee with Al Kefah Car Rental. These include a refundable deposit held by Al Kefah, which is returned after the vehicle is returned, and any fines are settled. Additionally, fuel, car parking fees, and Salik (road tolls) are not part of the rental price.

What is the reason for requiring a deposit when renting a car with Al Kefah Car Rental?

In the UAE, unlike some other countries, traffic fines may be generated a few days after the incident or reported by the Road and Transport Authority (RTA). This is why the deposit is essential for the company as a form of insurance to prevent potential losses during the rental period. The deposit amount varies depending on the type of car you rent. For instance, it will be higher for luxury vehicles like Lamborghini, Rolls Royce, or Ferrari compared to other cars. The deposit is temporarily held on your credit card and will be fully or partially refunded after 21 days once the rental agreement is concluded. The final amount is contingent on factors such as paid fines, speeding tickets, or other deductions, including late car returns, damages, exceeding mileage, and Salik charges. If you prefer not to use your credit card, you can settle any additional charges in cash upon request.

Is it more cost-effective to rent or purchase a car?

Both visitors and residents often find renting a car to be a more economical choice compared to purchasing one. Renting saves you money since we take care of maintenance costs. Moreover, if you’re interested in experimenting with various car models or types, it’s a hassle-free process with Al Kefah Car Rental. It’s quick, simple, and convenient.

What is Salik, and what is the mechanism behind its operation?
Salik is Dubai’s electronic road toll system, operating seamlessly without the need for toll booths, ensuring uninterrupted driving for motorists. Each car is equipped with a red sticker on the windshield, and when you pass through Salik, AED 5 is deducted from your prepaid toll account. With Maasa Car Rental, all Salik charges are managed through the RTA Salik system and billed when you return the car. It’s worth noting that even when you use a taxi in Dubai, you will also incur Salik charges, which are typically settled at the end of your trip.

What are the consequences if I unintentionally commit a traffic violation?
In a bustling city like Dubai, traffic fines are a common occurrence. One of the most frequent fines is for exceeding the speed limit since speed cameras monitor a significant portion of Dubai’s roads, and it’s easy to unintentionally go over the limit when enjoying the smooth driving experience. If a traffic violation occurs, a fine will be issued to the driver. To prevent this, it’s important to stay within the posted speed limits, ensure you’ve paid for your RTA parking, and always obey all road signs and regulations.
 
What are the included features in rental cars?
In the UAE, rental cars typically come equipped with air conditioning and a radio. Newer models often include additional features like a USB music player or mobile charging port, enhancing the overall driving experience. Keep in mind that each car model varies in terms of its features and specifications, which could include a touch screen or push-button ignition. So, it’s advisable to check that the chosen car meets your specific requirements before renting it. If you require extras such as a GPS, baby or child seat, or WIFI, Al Kefah Car Rental offers these amenities upon request, usually at an additional cost.
Do you offer car delivery services?
Absolutely! At Al Kefah Car Rental, we provide a convenient car delivery service, ensuring you don’t have to worry about picking up or returning your rental vehicle. Whether you’re at the airport, a hotel, or your residence, we’ll deliver your car right to your doorstep at no additional cost.
Can another person operate the rented car?
NO, only the registered driver whose documents were submitted to the car rental company can drive a car. In case there are 2 drivers, both of them should submit the required documents. It is done so that in case of a car accident if the driver’s details were not registered, the Police might find you faulty even though it was not your fault.
Is smoking allowed in the rented cars?
No, smoking is strictly prohibited in all of our cars in accordance with our policy.
What are the parking regulations in the UAE?
In the UAE, parking regulations typically involve free parking for a designated period at most shopping malls, with hourly fees applicable thereafter. Additionally, Dubai boasts numerous roadside, underground, and open-space parking facilities for the convenience of drivers. It’s crucial to ensure payment for your RTA parking either through paid parking machines or by sending an SMS to 7275 with your car plate and parking zone number. Failure to do so may result in fines.
What are the reasons for selecting Al Kefah Car Rental?
There are more than 500 car rental companies in the UAE, and quite often, they do not deliver what they promise. Unlike others, Maasa Car Rental is the company where customer satisfaction is our main priority.

With a vast fleet of thoroughly inspected and fully vetted cars, we offer the opportunity to fulfill every customer’s dreams. With the most competitive prices in the market, we’ll assist you in making your dreams a reality. We offer a wide range of vehicles to suit all budgets, allowing you to select the car that will be delivered to your doorstep. No hassle, no hidden fees, and no surprises.

Our car rental service is the most trusted in the market, which is why we’ve earned our reputation as the best luxury car rental company in Dubai.

Don’t waste your time searching elsewhere; contact Al Kefah Car Rental or visit our website for the best deals.

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